Terms & Conditions

General

• Prices contained in any invoice created by the Company (“Invoice”) are subject to change without notice prior to an authorized signature or payment by the Customer.
• Prices within any Invoice are valid for three (3) calendar days, after which the Customer should request an updated Invoice from the Company or its sales representatives.
• The Company reserves the right to correct any pricing discrepancies made by the Company or its affiliates.
• The Customer expressly agrees that the equipment listed in any Invoice remains the property of the Company until payment is made in full. Failure to pay and settle all debts may result in repossession of the equipment and recovery of any unrecovered debts, and does not relieve the Customer from liability for costs incurred while settling such debts, including legal fees and court costs at the Company’s expense.
• The Customer shall not sell, transfer, or assign ownership of any equipment until payment has been made in full to the Company.
• The Company reserves the right to cancel any order at any time. If the Customer cancels the order after delivery has been scheduled, a 10% cancellation fee will be incurred.
• The Company cannot guarantee the color of any equipment purchased.

Payment Terms

• The balance due must be paid in full prior to scheduling delivery or fulfillment of the order, unless you have been approved for Afterpay installment financing.
• Afterpay: Qualifying buyers may pay in installments through Afterpay. Approval and terms are determined by Afterpay under its own agreement with you.
• All payments must be made in the currency and method specified by the Company unless otherwise agreed in writing. Accepted payment methods include credit card, debit card, wire transfer, ACH transfer, electronic funds transfer, cashier’s check, e-check, Zelle, or mailed check.
• Any payments exceeding $10,000.00 must be made via wire transfer, ACH transfer, electronic funds transfer, e-check, or mailed check. Payments over $10,000.00 made via credit or debit card may be refunded less any associated processing fees.
• If payment is made by check and returned due to non-sufficient funds (NSF), the Customer agrees to pay all associated costs incurred by the Company, including a $35.00 non-refundable service fee and any additional fees permitted by law.
• In the event of non-payment or continued delinquency, the Company reserves the right to pursue all available legal remedies, including collections and/or small claims action. The Customer is responsible for all costs associated with recovery, including legal fees, court costs, and collection expenses.
• The Company is not responsible for any fees incurred by the Customer in completing payment, including wire transfer fees or credit card processing fees.

Our Containers

Steel Box Direct sells Wind & Water Tight (WWT, used) containers.

A used Wind & Water Tight container is a retired unit that is no longer deemed suitable for cargo transport but serves as an affordable option for residential and on-site storage. These containers will show signs of wear and tear and may have undergone previous repairs.

• Retired from years of service.
• Markings, corrosion, scratches, and surface rust.
• Marked floors with possible delamination; wear and tear will be evident.
• Likely to have undergone previous repairs; may still require repairs for some applications.
• May or may not have a valid CSC plate.
• Ideal for residential and on-site storage; not certified for ocean shipping.

Pick Up

• Pick-up orders are usually processed within two (2) to three (3) business days, but may take longer depending on the payment method used, holiday schedules, weather, and other extenuating circumstances. Once the order is fully processed, the Customer will receive an email containing the release order information required to schedule pick-up from the designated storage facility.
• The Customer is responsible for contacting the storage facility prior to pick-up to verify the unit(s) are accessible. If the Customer fails to verify accessibility and the unit is not accessible upon arrival, the Company will not be liable for any costs incurred, including dry-run fees.
• The Company provides seven (7) calendar days of free storage. After the free period elapses, a daily storage fee of $10.00 per day applies until the unit is picked up and out-gated.
• If the unit is not picked up within fourteen (14) calendar days, the Company may cancel the order and retract the release information at its discretion.

Delivery

• Delivery of any equipment will be made to the address provided by the Customer. Delivery dates may be rescheduled due to inclement weather, a driver running behind, accidents, equipment issues, and similar causes. The Customer waives the Company from any damages or costs incurred due to rescheduling for any reason.
• It is the Customer’s responsibility to thoroughly inspect the equipment upon delivery. Any defects or discrepancies should be reported to the Company immediately, prior to accepting delivery. Failure to notify the Company prior to accepting delivery implies acceptance of the equipment in its delivered condition.
• If delivery cannot be made due to space limitations or an unsuitable environment (e.g., wet ground, snow, mud, no clear path, graded hills, low bridges, or similar), it is the Customer’s responsibility to cover delivery fees or any costs incurred for the failed delivery, including the transport fee, return delivery fees, and any third-party costs such as wrecker or tow charges.
• If the Customer (or a party acting on the Customer’s behalf) is not present to accept delivery, any delay longer than 30 minutes while on the Customer’s property will be billed at an hourly rate of $100.00, paid to the delivery company or the Company.
• It is the Customer’s responsibility to inform the Company prior to delivery of any potential inclement weather that may hinder delivery so it can be rescheduled. If the Customer does not have adequate space for delivery, the Company and its partners will confer with the Customer to either (a) deem the attempt a failed delivery, or (b) determine an alternate, suitable location and transfer responsibility of the equipment to the Customer, deeming the delivery complete.
• The Company uses insured third-party transport companies to fulfill deliveries; all are required to display a USDOT number. The Company shall have no liability for loss or damage due to late delivery or non-delivery, and the Customer waives the Company of any liability associated with the delivery, including damage to the Customer’s property associated with the delivery.

Container Storage

• The Company provides 30 days of free storage for Customers who require delivery services. After 30 days, a daily storage fee of $10.00 per day applies until delivery is complete. All storage fees must be paid prior to delivery, or the order is subject to cancellation or rescheduling until payment is remitted.
• Storage fees may be charged if delivery is postponed by the Customer for an undetermined reason, if the Customer’s site is not prepared to accept delivery, or if the Customer is unavailable to accept delivery within the 30-day timeframe.
• Storage fees will not be charged when postponement is caused by apparent weather conditions hindering safe delivery, scheduling conflicts initiated by the Company’s delivery partners, or delivery-equipment issues that affect delivery timeframes.

Lifetime Leak Warranty

The Company provides a limited Lifetime Leak Warranty on your container. If you discover a leak, the Company will send you an industry-approved equipment patch along with installation instructions; the patch is installed by the Customer. The patch is manufactured from durable fiberglass-reinforced polyester fabric that bonds to the metal surface. It is flexible and easy to apply and becomes solid when fully cured — approximately five to ten minutes under a UV lamp or direct sunlight, or one to two hours in other conditions. Once cured, it can be drilled, sanded, or painted and is resistant to many common chemicals, solvents, and oils.

The Company is willing to assist customers in resolving issues. If a concern arises, the Customer should email customercare@freedomconex.com within a reasonable time after delivery or out-gating the unit from the storage facility. Failure to do so may limit the support that can be provided. All decisions regarding additional customer support are made by the Company’s management team.

Returns / Rejections / Cancellations

• The Company does not accept any returns or rejections of any equipment once it has been delivered or picked up from the designated storage facility. All sales, transactions, and contracts are final. By signing the Afterpay application, accepting delivery, or submitting payment for an Invoice, the Customer acknowledges and agrees that all sales are final.
• In exceptional cases, if the equipment delivered does not conform to the agreed-upon specifications or is significantly different from what was ordered, the Customer may be eligible for resolution by exchange, subject to the Company’s sole discretion. The Customer must notify the Company prior to accepting delivery or out-gating the equipment and provide detailed evidence and supporting documentation.
• In the case of damages or non-conformities due to transportation or other uncontrolled causes, the Customer must contact the carrier or relevant third-party service provider responsible for delivery. The Company shall not be held responsible for damages or non-conformities occurring during delivery.
• If the Customer cancels an order after delivery has been scheduled (or after an Afterpay contract has been signed and delivery scheduled), the Customer is responsible for a 10% cancellation fee, any applicable processing fees, and any applicable taxes related to the order.
• If the Customer rejects a container during the delivery process, the Customer will be subject to the delivery fee plus the return delivery fee and a 10% cancellation fee. The Customer is required to sign the delivery confirmation form stating that they are not accepting delivery; failure to sign denotes the Customer is waiving all ownership rights to the container, refund, or adjustments to the corresponding Invoice.
• Any outstanding balance owed by the Customer must be paid within 48 hours after the Customer has been billed.
• This Returns / Rejections / Cancellations clause is governed by and construed in accordance with the laws of the State of Texas, and any disputes arising from it shall be brought exclusively in the courts of the State of Texas.

Disclaimer of Warranties / Damages

Except for the Lifetime Leak Warranty expressly provided in these terms, the Company disclaims, and the Customer waives and releases the Company from, any and all representations and warranties, express or implied, including without limitation (a) the design, condition, availability, operation, merchantability, or fitness for use of the equipment; (b) the fitness of the equipment for any particular use or purpose of the Customer; and (c) the conformity or modification of the equipment to specifications required by any jurisdiction in which the equipment may be used. The Customer acknowledges that the Company shall have no liability for any claim, loss, or damage caused or alleged to have been caused directly, indirectly, incidentally, or consequentially by the equipment or any inadequacy, deficiency, or defect therein. Under no circumstances shall the Company be liable for lost profits or for special, consequential, or exemplary damages, even if advised of the possibility of such damages.

Taxes

The Customer agrees to assume exclusive liability for, and to pay, indemnify, and hold the Company harmless from, all sales or use taxes, transfer, title and registration fees, personal property taxes, and other taxes, tolls, levies, imposts, duties, or governmental charges imposed in connection with the sale of the equipment or any services rendered by the Company in connection with the sale, including any penalties, fines, or interest thereon.

Remedies / Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable; and if a provision could be made valid or enforceable by limiting it, it shall be construed and enforced as so limited.

Assignment

The Customer may not assign this Agreement or any of its rights or obligations herein without the Company’s prior written consent, which consent may be withheld for any reason.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas. Any legal actions arising from or related to this Agreement shall be brought exclusively in the courts of the State of Texas.

Binding Arbitration

Any controversy or claim arising out of or relating to this contract, or its breach, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction. The costs of initiating arbitration shall be divided equally. The prevailing party shall be awarded all attorney fees and costs associated with bringing the action.

Entire Agreement

This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement, whether oral or written. This Agreement, and each term and condition hereof, shall inure to the benefit of and be binding upon the parties and their respective permitted successors and assigns.

Indemnification

The Customer will defend, at its own expense, and indemnify and hold harmless the Company, its agents, employees, and indemnitees from and against any and all claims, losses, damages, liabilities, demands, actions, costs, expenses, and fees (including attorneys’ fees) arising out of, or in connection with, the sale of the equipment to the Customer or any subsequent use, operation, or disposition of the equipment.

SMS Messaging Terms

By providing your mobile phone number and opting in to receive text messages, you consent to receive conversational, informational, and customer-care messages related to your inquiries, orders, deliveries, account updates, and other business-related communications.

Message frequency may vary depending on your interactions. Message and data rates may apply — check with your mobile carrier for details. To opt out at any time, reply STOP to any message; after opting out, you will no longer receive SMS communications unless you opt back in. For assistance, reply HELP to any message or contact us:

Freedom Conex LLC
Phone: (254) 362-7236
Email: customercare@freedomconex.com
Privacy Policy: /privacy/ · Terms & Conditions: /terms/

Wireless carriers are not liable for delayed or undelivered messages. Consent to receive SMS messages is not a condition of purchase.

Acceptance

Any Invoice may be accepted to form a binding contract upon either (a) signature and/or payment for the items listed in the Invoice prior to the expiration date, or (b) issuance of a purchase order referencing an Invoice prior to the expiration date.

Contact

Steel Box Direct — authorized independent agent of Freedom Conex LLC
Email: support@steelboxdirect.com
Phone: (513) 546-2543
Cincinnati, Ohio
Parent company: Freedom Conex LLC, Hillsboro, Texas · customercare@freedomconex.com